Effective Date: October 14, 2025
Last Updated: October 14, 2025

1. Purpose of This Privacy Policy

LoupaAI, operated by Wertunity E-Commerce FZCO (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, website, and related services.

By creating an account or using LoupaAI, you agree to the practices described in this Privacy Policy.

2. Company Information

Responsible Entity: Wertunity E-Commerce FZCO
Registered Address: Dubai Digital Park, Building A1, Dubai Silicon Oasis, United Arab Emirates
Email: support@advaice.io

There is currently no designated Data Protection Officer. For any questions or concerns about this Privacy Policy, please contact us directly.

3. Scope of Application

This Privacy Policy applies to all users of the LoupaAI web application and related services worldwide, including users from the EU, UK, US, and other international jurisdictions.
We process personal data in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) where relevant.

4. What Data We Collect

A. Information You Provide

When you create an account or interact with our platform, we may collect:

• Full name

• Email address

• Password

• Any voluntary information you provide when contacting support or giving feedback

LoupaAI does not store payment information. All payments are securely processed by Stripe.

B. Technical Data

We automatically collect limited technical data to maintain security and improve user experience, including:

• IP address and device identifiers

• Browser type and operating system

• Date/time of access and usage patterns (e.g., page views, session duration)

C. Data Processed by OpenAI

When using LoupaAI features, your input text (prompts) is sent to OpenAI API to generate AI-based content.
We do not store or reuse user input or output unless you manually save the generated results in your LoupaAI account.
OpenAI processes this data according to its own Privacy Policy and security standards.

5. How We Use Your Data

We process your data for the following purposes:

• Account Creation and Management – to register your user account and manage access.

• Service Delivery – to provide AI-powered product creation and related tools.

• Customer Support – to respond to inquiries and resolve issues.

• Performance and Security – to monitor system performance, detect misuse, and ensure platform stability.

• Marketing and Updates – to send emails with relevant updates, promotions, or product news (see Section 7).

• Legal Compliance – to comply with applicable laws, enforce Terms of Service, and prevent fraud.

All processing activities are based on lawful grounds such as contractual necessity, legitimate interest, or legal obligation.

6. Payment Processing

Payments for LoupaAI subscriptions (monthly or yearly) are handled exclusively by Stripe, Inc..
LoupaAI does not collect or store any credit card or banking information.
Stripe’s independent privacy and compliance terms apply to all financial transactions.

7. Marketing and Communication

When you create a LoupaAI account, you agree to receive occasional email communication regarding product updates, service information, and promotional content.
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us at support@advaice.io.

Service-related notifications (e.g., billing updates or system alerts) will continue to be sent even if you opt out of marketing emails.

We do not share user information with third parties for external marketing purposes.

8. Cookies and Tracking

LoupaAI does not use advertising or analytics cookies.
Basic functional cookies may be used to maintain session authentication and account security.
You may disable cookies in your browser settings, but certain features of the platform may not function properly without them.

9. Data Storage and Security

• User data is securely stored on Supabase servers located in the United States.

• Security measures include encryption, Row Level Security (RLS), authentication controls, and secrets management.

• Accounts inactive for 90 consecutive days are automatically deleted.

• Users can delete their own account at any time in their profile settings, provided no active payments are pending.

While we take industry-standard precautions to protect your information, no online transmission can be guaranteed completely secure.
If you suspect unauthorized access to your account, please contact support@advaice.io immediately.

10. Sharing Your Information

We do not sell or rent personal information. Data may be shared only under these limited circumstances:

• With Service Providers – such as hosting partners or payment processors (e.g., Stripe, Supabase) under confidentiality agreements.

• For Legal Reasons – if required by law, regulation, or legal process.

• Business Transfer – in the event of a merger, acquisition, or asset sale.

• Anonymized Data – aggregated or statistical data that cannot identify individuals may be used for internal research or analytics.

11. Data Retention

Personal data is retained only as long as necessary to provide services, fulfill legal obligations, or resolve disputes.
Once retention periods expire or an account is deleted, data is permanently removed or anonymized.

12. User Rights (GDPR and International Equivalents)

If you reside in the European Economic Area (EEA) or similar jurisdictions, you have the right to:

• Request access to your data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

You can exercise these rights by contacting support@advaice.io.
Requests will be handled within 30 days, in accordance with applicable law.

13. Children’s Privacy

LoupaAI is not intended for users under 16 years of age.
Users aged 16–17 may create an account only with parental or guardian consent.
We do not knowingly collect personal data from children.

14. International Data Transfers

Your data may be transferred to and processed in the United States or other countries outside your jurisdiction.
By using LoupaAI, you consent to these international data transfers, which are conducted under appropriate safeguards compliant with GDPR and UAE data protection standards.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website.
Your continued use of LoupaAI after changes are published constitutes your acceptance of the revised policy.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates (Dubai Silicon Oasis Authority).
In case of any dispute, the competent courts of Dubai shall have jurisdiction, unless otherwise required by applicable data protection laws.

17. Contact

For questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact:

Wertunity E-Commerce FZCO
Dubai Digital Park, Building A1, Dubai Silicon Oasis, United Arab Emirates
support@advaice.io